I purchased this to replace my original one, I have two of the medium olive oil bottles. One of my bottles fell and didn’t break thank goodness, but the pourer was damaged.
The replacement is not big enough for the bottle and pops right out when the bottle is tipped. I haven’t started the return process yet, so I can’t comment on customer service. I came to the website to ensure a perfect fit, so I’m not sure what to do now.