Our Shipping Policy
- All orders, excluding furniture, ship via FedEx within 5 business days.
All orders are shipped via FedEx Ground or Home Delivery and will generally arrive within 2-8 business days (depending on proximity to our workshop in VT).
Our expedited shipping services can be found at checkout. When choosing an expedited service please note it may take up to 24 hours for your order to be processed. Contact us at firstname.lastname@example.org or 802.457.7486 with questions to make sure you receive your order on time.
*Note that all delivery dates are estimates
Please contact us at email@example.com or 802.457.7486 with details.
For Canadian Customers:
Your order will be shipped under FedEx Express International. The customer is responsible for the shipping cost and the shipper (Farmhouse Pottery) will cover all taxes/duties/fees associated with the shipment.
We strive for 100% satisfaction upon opening our packages, however damages and mistakes can sometimes occur. Please contact us immediately and we will correct the problem.
Damages - Please send a photo(s) to firstname.lastname@example.org and keep packaging materials for claim inspection.
Incomplete/Incorrect Orders - Contact us regarding the issue and we will ship replacements immediately.