Covid-19 Shipping Updates
Please expect fulfillment delays of up to two to four weeks due to C-19. All orders will ship in full. We are taking every precaution to keep both our shipping team and our community safe and healthy, resulting in slower than normal shipping times. We appreciate your support and understanding.
All orders are shipped via FedEx Ground or Home Delivery.
Our expedited shipping services can be found at checkout.
When choosing an expedited service please note it may take up to 24 hours for your order to be processed.
The delivery time frame listed for FedEx Home Delivery is the amount of time it will take for the package to be delivered after the order is fulfilled. Our current estimated processing time is 2-4 weeks.
To ensure timely delivery, please choose FedEx 2-Day or FedEx Overnight Shipping
Contact us at firstname.lastname@example.org or 802.774.8373 with questions regarding your order status.
*Note that all delivery dates are estimates
Please contact us at email@example.com or 802.774.8373 with details.
For Canadian Customers:
Your order will be shipped under FedEx Express International. The customer is responsible for the shipping cost and the shipper (Farmhouse Pottery) will cover all taxes/duties/fees associated with the shipment.
We strive for 100% satisfaction upon opening our packages, however damages and mistakes can sometimes occur. Please contact us immediately and we will correct the problem.
Damages - Please send a photo(s) to firstname.lastname@example.org and keep packaging materials for claim inspection.
Incomplete/Incorrect Orders - Contact us regarding the issue and we will ship replacements immediately.