FAQ

We aim to fulfill most orders within 1-3 business days. If you select expedited shipping (Next Day or Two-Day), your order will be shipped the next business day after processing.

Please note that the shipping times listed at checkout reflect the carrier’s transit time and do not include our fulfillment window. If you need your order by a specific date, we recommend placing it early or reaching out to our team for guidance!

Yes! We offer free Ground Shipping on orders over $99 within the contiguous United States.

All orders ship in full via UPS, FedEx or USPS based on best available rates.

Expedited orders (next day & two day) will ship the following business day. Our expedited shipping services can be found at checkout.

We strive for 100% satisfaction upon opening our packages, however damages and mistakes can sometimes occur. Please contact us immediately and we will correct the problem as quickly as possible.

The customer pays a shipping fee that will cover all taxes/duties/fees associated with the shipment. We ship to Canada regularly and most other countries. Please contact care@farmhousepottery.com with questions about specific destinations if needed.

We’re happy to help! Just email us at care@farmhousepottery.com or give us a call at 802-457-7486 ext. 1 during our Customer Care hours: Monday – Friday, 9 AM – 4 PM EST. If we miss you, leave us a voicemail—we’ll get back to you as soon as possible.

Before reaching out, be sure to check our FAQs—you might find the answer you need right here! 😊

Yes, some of our items are final sale and cannot be returned. These include:

• Sheepskins, throws, jewelry, clothing, and furniture – Once they find a home, they’re yours to keep.
• Seconds & sale items – These special deals are final sale.
• One-of-a-Kind (OOAK) pieces – Unique treasures that can’t be exchanged.
• Custom work – Made just for you, and only you!

If you have any questions before purchasing a final sale item, reach out—we’re happy to help!

Nope! Your store credit never expires, so you can use it whenever you're ready. If you ever lose or delete your store credit, just reach out—we’ll be happy to resend it.

No worries! We do require proof of purchase for all returns, but if you don’t have the packing slip, just provide the purchaser’s full name when requesting a return. This helps us locate the order and process your return faster.

Including paperwork in your return always speeds things up, but if you need help finding your order number, email us at care@farmhousepottery.com—we’re happy to assist!

At this time our returns policy is store credit only.

Once your return arrives at our warehouse, please allow 5 business days for processing. You’ll receive your store credit via email once everything is checked in.

If it’s been more than 5 business days and you haven’t received your credit, reach out to us at care@farmhousepottery.com—we’ll be happy to look into it!

Yes! Return shipping is free for domestic orders purchased online directly from Farmhouse Pottery—just make sure you have your proof of purchase handy.

However, we’re unable to issue return labels for items purchased at one of our retail locations.

Our standard return window is 30 days from when you receive your order, but we understand that gifts—especially wedding registry items—may not be opened right away. If you're outside the window, reach out! We’ll do our best to accommodate returns as long as the item is unused and in showroom condition.

Please note that items showing signs of use or wear and tear won’t be eligible for store credit. If you’re unsure, just send us a message—we’re happy to help!

We pack our pottery with extreme care, but sometimes things don’t go as planned in transit. If your order arrives damaged, let us know right away—we’ll make it right!

Just email care@farmhousepottery.com with photos of the damage so we can help. Please note that we can’t accept returns for items damaged from use or general wear and tear—our pottery is durable but not indestructible!

Each piece of our durable American stoneware is handcrafted by artisans in Woodstock, Vermont, designed to be both beautiful and built to last. Here’s how to keep your pottery looking its best for years to come:

Microwave, oven & dishwasher safe – Our stoneware is made for everyday use, whether you’re warming up leftovers or serving something fresh from the oven.

Lead & Cadmium-Free – At Farmhouse Pottery, we prioritize the safety of our customers and team. Our clay and glazes are rigorously tested to ensure they are free of lead and cadmium, meeting all state and federal safety standards, including Proposition 65. We also work closely with trusted vendors who uphold these requirements and conduct regular testing to maintain the highest quality and safety in our studio.

Temperature matters – Avoid sudden shifts in temperature, like transferring a dish straight from the freezer to a hot oven, as this can cause thermal shock.

For outdoor pieces – If you have our garden pots, we recommend bringing them inside during freezing temperatures to prevent cracking.

Handmade to be timeless and functional, our pottery is meant to be used, loved, and passed down.

Most of our wooden pieces are sustainably harvested from American woods, crafted to bring warmth and natural beauty to your home. With a little care, they’ll only get better with time.

• Keep it dry – Rinse with warm water and wipe dry with a clean cloth. Never leave your wood submerged in water, as it can cause warping or cracking.
• Condition as needed – To keep the wood nourished and looking its best, apply a food-safe wood oil with a soft cloth as needed. We recommend our Beeswax Wood Conditioner for a rich, natural finish.

With regular care, your wooden pieces will age gracefully, developing a beautiful patina that tells the story of every meal and gathering.

Our candles are designed to bring warmth and ambiance to your space. Follow these simple tips to ensure a clean, even burn:

• Trim the wick – After each use, trim the wick to 1/4" to prevent excess smoke and ensure a steady flame.
• Burn responsibly – Never leave a burning candle unattended. Always place it on a heat-resistant surface away from drafts, pets, and little hands.

A little care goes a long way in making the most of your candle’s glow.

Made from 100% linen, our textiles are designed to be both beautiful and durable. With a little care, they’ll soften over time while maintaining their heirloom quality.

• Wash with care – Hand wash or use a gentle cycle in cold water to preserve the natural fibers.
• Skip the bleach – Harsh chemicals can weaken linen’s texture and fade its natural beauty.
• Air dry for best results – Line drying helps maintain the fabric’s strength and gives it that relaxed, lived-in feel.
• Embrace the wrinkles – Linen’s natural texture is part of its charm, but if you prefer a smoother look, a warm iron or light steam will do the trick.

A little love goes a long way—your linens will only get softer with every wash.

Our flatware is designed to bring beauty and function to your table, and with the right care, it will last for years to come.

• Dishwasher safe? It depends!

Woodstock, Shelburne & Coventry – Safe for the dishwasher.

Stowe & Essex – Hand wash only to preserve the integrity of the handles.

• Keep it dry – Avoid leaving flatware submerged in water, as prolonged exposure can cause damage over time.
• Condition wooden handles – If your flatware has wooden handles, apply food-safe mineral oil as needed to keep them smooth and nourished.

A little care goes a long way in keeping your flatware as timeless as your gatherings.

Our natural sheepskins add warmth and texture to any space. With simple care, they’ll stay soft and beautiful for years to come.

• Shake it out – A quick shake helps fluff the fibers and remove dust.
• Spot clean gently – Use water or a non-abrasive cleaner for small spills. Avoid soaking the hide.
• Keep out of direct sunlight – Prolonged exposure can cause yellowing over time, so place it in a shaded spot when possible.

Sheepskin is naturally durable and meant to be enjoyed—just a little upkeep will keep it looking and feeling its best.

Our glassware is thoughtfully crafted to bring beauty and function to your table. Follow these simple care tips to keep it sparkling:

• Handle with care – Stemware, crystal, and mouth-blown glass should be hand washed only to preserve their delicate craftsmanship.
• Dishwasher safe? Yes! – All other glassware is safe for the dishwasher, making cleanup a breeze.

Whether hand-blown or everyday durable, our glassware is made to be enjoyed for years to come.

Step into our Vermont studio and experience the magic of traditional pottery making! In our private wheel workshops, you and your group will get hands-on at the wheel, shaping your very own piece of stoneware. Each session lasts about 1 to 1.5 hours, giving you plenty of time to connect with the craft.

Don’t just take our word for it—our guests love these workshops! With all 5-star reviews, past participants rave about the experience.

Ready to book? Find all the details and reserve your spot - HERE

We know plans can change! If you need to cancel, just give us a shout 48 hours before your workshop, and we’ll happily reschedule or offer you store credit. Missed the 48-hour mark? No worries, but unfortunately, we can’t refund your booking. Don’t worry though—good pottery karma is always on its way!

We do! Please call our retail store to purchase at 802.457.7481, or email retail@farmhousepottery.com. We are happy to ship you a gift card via USPS.

After you place your order, the gift card will arrive in your email inbox within 12 hours - usually within the hour!

*please note: the gift card will be sent to the purchaser's email, not directly to the recipient.*

Gift cards can be used just like a normal payment method. Choose your pieces, head to checkout and select "gift card".

Enter your gift card number and a credit should appear for the amount of your card. Add another payment method to pay for the balance. Gift cards can also be redeemed in any of our stores.

Absolutely! Just call or e-mail us at
care@farmhousepottery.com or 802.457.7486.

Seconds are pieces that don’t pass our quality control standards to be sold at full price. They may have minor surface defects, color inconsistencies, or other variations that reflect the handmade nature of most of our products. Seconds items are still safe for use, beautiful, and authentically handmade.

*Form - These seconds usually come from our hands-on process, where we expect there to be a level of variation. These types of production flaws alter the pots from their intended final form. Examples of form seconds include slightly misshapen, warping, and irregular stamping.

*Material - These seconds occur as a result of natural material melting and bleeding through the glaze during the firing process. The size, intensity and location of these discrepancies will determine whether a piece is considered first or second quality. The larger a pot becomes, the more area there is for variation to occur on the surface.

*Glaze - After a pot is finished in the studio and bisque fired, it is glazed, stacked into the kiln, and unloaded by our kiln team. Each of our pots is glazed by hand! These seconds are created during this part of our process. When loading glazed pieces into a kiln, glaze can sometimes chip off, exposing a small area of raw clay. Even though a piece may be missing a patch of glaze, each pot is still fully functional because we fire our clay body to its proper temperature. When a clay body is fully fired it becomes vitrified, keeping all of our pieces completely food safe.

The Short & Sweet: Seconds may have small quirks—a little glaze variation, or a unique surface detail—but they’re still handmade, food-safe, and full of character. Perfectly imperfect, just like all the best things in life!

Seconds are final sale—no returns, exchanges, or refunds. Each piece is one of a kind, quirks and all, ready to be loved just as it is!

You can always ask—but part of the fun is the surprise! If you have a specific request, our Customer Care team is happy to help throughout the year. However, during our big Memorial Day & Labor Day Seconds Events, things move fast, and we’re unable to accommodate special requests. It’s a treasure hunt—what will you find?

Seconds are final sale, and part of their charm is the element of surprise! While we can’t guarantee the exact type of second you’ll receive, each piece is still handmade, food-safe, and full of character. That said, if you think your piece is a true outlier, reach out to Care at care@farmhousepottery.com, and we’ll see what we can do!