Retail Store Associate

Location: Woodstock, VT & Hanover, NH

Type: Full-time Position

Primary Responsibilities: 

• Oversee Store Operations
• Customer Service
• Maintain Store Stock Levels
• Assist with custom Sales
• Assist with in store events
• Assist with wheel workshop sales
• Store Cleanliness

Oversee store operations:

• Open and closing duties
• Greet each customer and provide information on the products
• Cleaning and maintaining retail store merchandise
• Reconcile retail cash drawers at beginning and end of day
• Create end of day report via email at end of day

Customer Service: 

• Greet each customer in the store and provide information on the products
• Develop and manage customer relationships
• Follow systems for better customer management and follow up
• Grow audience – capture email/address/social media

Maintain Stock Levels: 

• Be sure the store is stocked with all products on the floor throughout the day
• Ensure collateral, bags etc. are stocked regularly
• Communicate any low inventory items to management

Assist with Custom Sales, in store events and wheel workshops: 

• Assist in custom furniture sales
• Manage retail calendar to plan and host store events, wheel workshops and promotions
• Sell and Coordinate “Wheel Workshops”

Maintain Store Cleanliness: 

• Tidy the store regularly throughout the day
• Sweep the store daily at close, mop when necessary
• Follow the cleaning schedule to ensure the store remains pristine for the customer experience

Requirements:

• Excellent organizational skills
• Ability to stand on your feet for a minimum of 8 hours
• Superb verbal and written communication skills
• Ability to multitask while maintaining a positive attitude required
• Familiarity with Shopify or similar POS system
• Weekend and Holiday availability is required

How to Apply:

• Send your resume and cover letter to ashley@farmhousepottery.com.