E-Commerce Manager

Location: Woodstock, VT

Type: Full-Time


Primary Responsibilities:

  • Online Store Management 
  • Online store merchandising
  • New product build-out 
  • Category analytics
  • Web Operations
  • Registry management

Online Store Management:

  • Build and follow a master calendar and ensure that website releases are planned in advance and creative briefs are given in proper time prior to needing assets
    • Working closely with social team
  • Consistently be updating the homepage and high-traffic pages in line with company-wide sales strategy
  • Consistently be updating collections and product pages to lead the customer to in stock and featured items. 
  • Prioritize and support on-site programs (i.e. subscription, bundled products) that build the business and increase customer satisfaction.

Online Store Merchandising: 

  • Lead the development and execution of merchandising and promotional strategies on site by identifying key products, managing site hierarchy, navigation and aligning behind seasonal themes and campaigns.
  • Leverage web analytics to understand performance of and customer interaction with site content and general online shopping experiences to identify opportunities for growth.
  • Be sure all web content is seasonally appropriate and rotated regularly

New Product Build Out: 

  • Collect all creative assets (video, photo, copy, dimensions and weights) of new products to be added to the website
  • Work with internal team to build new products or categories.  
  • Ensure all products are SEO ready (title tags and metadata), tagged and categorized as needed.  
  • Work with the product development team to ensure products are built and ready on all platforms

Category Analytics:

  • Evaluate and maintain effective navigation, hierarchy and filtering strategies that drive conversion and reinforce a positive brand experience.
  • Provide reporting to the product development team about popular searches and category performance

Registry Management:

  • Develop and improve the registry program with the support of the customer service team
  • Provide analytics and projections about registry performance and demand
  • Regularly review and improve the registry content

Reporting: 

  • Create weekly reports that deliver executive level summaries of KPIs as they relate to our ecommerce channel including AOV, cart abandonment, time on site, bounce rate, etc. 
  • Provide regular competitive analysis.

Web Operations:

  • Understands the role of the website as our fastest growing channel; executes initiatives which increase brand awareness, sales, and customer retention
  • Act as the consumer and business lead for our ecomm channel. 
  • Partner with Marketing and Creative to support brand storytelling
  • Defining and managing site experience including shop flow/UI, presentation, refreshing of content, visual merchandising, functionality, and responsiveness, and performance.
  • Excellence in navigation, search/filtering, and checkout experience as measured by industry benchmarks and KPIs as indicated by Senior Director of Revenue.
  • Creating/optimizing shop concepts and landing pages for key customer segments and category growth opportunities. 
  • Improving product detail page performance through content and UI/UX.
  • Creating/utilizing site analytics to monitor performance and drive growth.
  • Plan and oversee website related implementations, migrations and decommissions

Requirements:

  • Bachelor's degree in business or marketing preferred
  • Experience in retail, E-commerce or marketing
  • Proficiency with Shopify, Google Analytics and Mailchimp
  • Analytical mindset with a drive to present results

How to apply: 

  • Send your resume to ashley@farmhousepottery.com along with a cover letter or a little bit about why you’d like to work with us at Farmhouse Pottery.