Customer Experience Associate
Location: Woodstock, VT x Remote
Type: Full-time
Some weekend hours as scheduled
Farmhouse Pottery is a rapidly growing company looking to expand our dynamic team! The Customer Experience Associate is a crucial support position within the Customer Experience & Dropship Departments. Advanced communication skills, attention to detail, and a collaborative attitude are a must! This person reports to the Customer Experience Manager.
Responsibilities:
- Assist in resolving customer issues through multiple communication channels, i.e. phone, email, online chat feature
- Demonstrates the capacity to remain empathetic and customer-centric while upholding Farmhouse Pottery’s policies
- Works to support initiatives, programs, and strategies designed to improve the overall customer experience
- Provide support admin for our micro sales channels: Gift Registry Program, Designer Account Program, Custom Pottery Program, and Volume Orders
- Assist with Dropship Partner admin by helping to build assortments, update photography for partner sites, & provide supplemental care support for partners
- File claims with carriers for lost or damaged shipments
- Process returns for direct and dropship customers
- Communicates with the team frequently to resolve systems/user issues
Requirements:
- Must have at least 3 years of experience working in a customer-facing role
- Advanced writing and editing skills
- Customer service-oriented mindset with patience and ability to creatively resolve customer issues
- Enjoys working in a fast-paced environment
- Works well in a team setting, but is also capable of working independently and staying on track to meet deadlines
- Take initiative to learn new processes and programs
- Ability to manage multiple projects at once
- Advanced proficiency in Microsoft and Google Suites
Preferred:
- An interest in artisan-made goods & pulse on trends in the home goods industry
- Experience using an e-commerce platform
- Ability to work on location in Woodstock, VT
How to Apply:
- Send your resume and cover letter to ashley@farmhousepottery.com.