FAQ

*Microwave, oven & dishwasher safe
*Clay and glazes are lead-free and FDA approved
*Do not transfer directly from freezer to oven
*Store garden pots inside during freezing temperatures

*Rinse with warm water
*Wipe dry with a clean cloth
*Never leave submerged in water
*Apply food safe wood oil with a soft cloth as needed, we recommend our Beeswax Wood Conditioner

*Trim wick after each use to 1/4"
*Burn no more than one hour to lengthen burn time
*Do not leave burning unattended

*100% linen
*Hand or gentle machine wash in cold water
*Do not use bleach
*Line dry

*Dishwasher safe (Woodstock, Shelburne & Coventry)
*Hand washing only (Stowe & Essex)
*Do not leave submerged in water
*Apply mineral oil to wooden handles as needed

*Shake out as needed
*Spot clean with water or non-abrasive cleaner
*Avoid extended exposure to sunlight as this may cause yellowing

*Stemware, crystal & mouth-blown glass: hand wash only
*All other glassware: dishwasher safe

Please reach out to care@farmhousepottery.com or call 802-457-7486 ext. 1 and we would be glad to help you.

Our Customer Care operating hours are Monday - Friday 9 AM - 4 PM EST. Please leave a voicemail if prompted so we can get back to you as soon as possible.

Please review all FAQs before requesting a return.

• Sheepskins, throws, jewelry, clothing, furniture
• All seconds and sale items
• One of a Kind (OOAK) items
• All custom work is made to order and will not be returnable under any circumstances. 

We strive for 100% satisfaction upon opening our packages, however damages and mistakes can sometimes occur. Please contact us immediately and we will correct the problem. Any item damaged from use, general wear and tear, we will not accept. Farmhouse Pottery is very durable stoneware, but not indestructible!

Please send a message to care@farmhousepottery.com accompanied by photos of the damage for our records.

Our return window is 30 days from receiving the items, but certainly understand that gift items, especially wedding registry items, are not received and opened for some time. We do take this into consideration as long as the items are in showroom condition and unused. Items that are returned with evidence of wear and tear will not be eligible for a store credit.

Return shipping is free for domestic orders purchased online directly from Farmhouse Pottery with proof of purchase. 

We cannot issue a return label for items purchased at one of our retail locations.

At this time our returns policy is store credit only.

Proof of purchase is required for all returns. Please include the purchasers full name when requesting the return if there is no invoice number available. Including paperwork in returns ensures faster processing! Please contact care@farmhousepottery.com if you need assistance locating the original order number.

We ask that customers allow 5 business days to process the return once it arrives at our warehouse. Please contact care@farmhousepottery.com if you have not received your store credit email within this time frame.

No, the store credit does not have an expiration date and can be resent if it gets lost or deleted.

Our handcrafted items are created and packed with care to become a lasting part of your home. Our dedicated team processes orders and ships in full. Estimated shipping times at checkout do not include processing time. Fulfillment is usually 1-3 business days during non-peak seasons. Holidays and special sales can experience longer fulfillment windows.

Free shipping offers over a certain value apply to Ground Shipping within the contiguous United States only. 

All orders ship in full via UPS, FedEx or USPS based on best available rates.

Expedited orders (overnight & two day) will ship the following business day. Our expedited shipping services can be found at checkout.

The customer pays a shipping fee that will cover all taxes/duties/fees associated with the shipment. We ship to Canada regularly and most other countries. Please contact care@farmhousepottery.com with questions about specific destinations if needed.

We strive for 100% satisfaction upon opening our packages, however damages and mistakes can sometimes occur. Please contact us immediately and we will correct the problem as quickly as possible.

Learn about traditional pottery making & take a turn behind the wheel making your very own piece of stoneware.

Our workshops typically last 1-1.5 hours and each wheel workshop is a private experience for only your party.

More information and reserving your spot can be found online - HERE

We ask that you let us know within 48 hours if you cannot make your scheduled workshop.
Cancellations 48 hours or more in advanced will be eligible to reschedule or redeem the value for store credit. Cancellations within the 48 hour window will
forfeit the value of the booking. 

We do! Please call our retail store to purchase at 802.457.7481, or email retail@farmhousepottery.com. We are happy to ship you a gift card via USPS.

After you place your order, the gift card will arrive in your email inbox within 12 hours - usually within the hour!

*please note: the gift card will be sent to the purchaser's email, not directly to the recipient.*

Gift cards can be used just like a normal payment method. Choose your pieces, head to checkout and select "gift card".

Enter your gift card number and a credit should appear for the amount of your card. Add another payment method to pay for the balance. Gift cards can also be redeemed in any of our stores.

Absolutely! Just call or e-mail us at
care@farmhousepottery.com or 802.457.7486.

Seconds are pieces that don’t pass our quality control standards to be sold at full price. They may have minor surface defects, color inconsistencies, or other variations that reflect the handmade nature of most of our products. Seconds items are still safe for use, beautiful, and authentically handmade.

*Form - These seconds usually come from our hands-on process, where we expect there to be a level of variation. These types of production flaws alter the pots from their intended final form. Examples of form seconds include slightly misshapen, warping, irregular stamping, and small stress cracks.

*Material - These seconds occur as a result of natural material melting and bleeding through the glaze during the firing process. The size, intensity and location of these discrepancies will determine whether a piece is considered first or second quality. The larger a pot becomes, the more area there is for variation to occur on the surface.

*Glaze - After a pot is finished in the studio and bisque fired, it is glazed, stacked into the kiln, and unloaded by our kiln team. Each of our pots is glazed by hand! These seconds are created during this part of our process. When loading glazed pieces into a kiln, glaze can sometimes chip off, exposing a small area of raw clay. Even though a piece may be missing a patch of glaze, each pot is still fully functional because we fire our clay body to its proper temperature. When a clay body is fully fired it becomes vitrified, keeping all of our pieces completely food safe.

No. All seconds are final sale. No returns, exchanges, or refunds will be issued.

If you have specific requests throughout the year, we encourage you to reach out to Customer Care. During our two big events for Memorial Day & Labor Day weekends we are unable to accommodate specific requests due to high volume.

All seconds are final sale. Please note we cannot guarantee what type of second you will receive. If you believe you have an extraordinary case, please reach out to Care at care@farmhousepottery.com to see if we can accommodate your request.